Privacy Policy

Meadowstone Holiday Home Management Ltd

Wānaka, New Zealand  

Email: hello@meadowstone.nz  

Website: meadowstone.nz

Last updated: 24 October 2026

1. Our Commitment to Your Privacy

At Meadowstone Holiday Home Management Ltd (Meadowstone), we respect your privacy and are committed to protecting your personal information.

As a locally owned and operated holiday home management business based in Wānaka, New Zealand, we understand the importance of trust, transparency and responsible handling of personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, make an accommodation booking, contact us or use our services.

We handle personal information in accordance with the New Zealand Privacy Act 2020 and other applicable privacy laws.

2. Information We Collect

We may collect personal information necessary to provide our accommodation and property management services.

This may include:

- Your name and contact details, including email address, telephone number and residential address.

- Accommodation booking details, including arrival and departure dates, number of guests and special requests.

- Information provided through website enquiries, emails, telephone calls and booking platforms.

- Payment and transaction information relating to accommodation bookings.

- Information provided by property owners for the management of their holiday homes.

- Technical information, such as IP addresses, browser information and website usage data.

We collect personal information directly from you or through authorised booking platforms and service providers.

3. How We Use Your Information

We use personal information to:

- Process and manage accommodation bookings.

- Communicate with guests before, during and after their stay.

- Provide arrival instructions and relevant property information.

- Process payments, refunds and booking-related charges.

- Respond to enquiries and provide customer support.

- Manage holiday homes on behalf of property owners.

- Maintain accurate business and financial records.

- Improve our website, services and guest experience.

- Comply with applicable legal and regulatory obligations.

- Send promotional communications where permitted by law.

We only use personal information for legitimate business purposes or as otherwise permitted by law.

4. Accommodation Bookings and Third-Party Platforms

Meadowstone accepts accommodation enquiries and bookings through our website and third-party booking platforms, which may include Airbnb, Booking.com and Vrbo.

We use Hostaway, a property management system, to assist with reservations, guest communications, availability calendars and accommodation management.

When you make a booking through a third-party platform, your information may also be subject to that platform's privacy policy.

We encourage guests to review the privacy policies of the platforms they use.

5. Online Payments

Guests may book and pay for accommodation directly through our website.

Meadowstone intends to use Stripe as a secure payment-processing provider for direct bookings.

Payment information is processed through the relevant payment provider. Meadowstone does not intend to store complete credit card details on its own systems.

Payment providers may collect and process information necessary to complete transactions, prevent fraud and comply with financial regulations.

Their handling of personal information is also governed by their respective privacy policies.

6. Sharing Personal Information

We may share relevant personal information with trusted service providers where reasonably necessary to deliver our services.

These may include:

- Property owners, where information is necessary for managing a reservation or property.

- Property management and booking software providers.

- Payment-processing providers.

- Cleaning, maintenance and other authorised property service providers.

- Professional advisers, including accountants and legal advisers.

- Government authorities or regulatory bodies where required or permitted by law.

We limit the information shared to what is reasonably necessary for the relevant purpose.

We do not sell personal information to third parties.

7. Storage and Security

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, disclosure and alteration.

Information may be stored securely using business software, cloud-based systems and third-party service providers.

Some providers may store or process information outside New Zealand.

Where personal information is disclosed overseas, we will take steps required under applicable New Zealand privacy law to ensure appropriate protection.

Although we take reasonable precautions, no internet-based system can guarantee absolute security.

8. Retention of Information

We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business records and meet legal obligations.

When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.

 9. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, improve the browsing experience and understand how visitors use our website.

Cookies may collect technical information such as browser type, device information and website activity.

You can manage or disable cookies through your browser settings, although some website functions may be affected.

Where required by law, we will obtain consent before using non-essential cookies or tracking technologies.

10. Accessing and Correcting Your Information

Under the New Zealand Privacy Act 2020, you have the right to request access to personal information we hold about you and to request corrections.

To make a request, please contact:

Meadowstone Holiday Home Management Ltd

Email: hello@meadowstone.nz

We will respond in accordance with applicable privacy law.

If you have concerns about how your information has been handled, please contact us so we can investigate and respond.

You may also raise a complaint with the Office of the Privacy Commissioner in New Zealand.

 11. Marketing Communications

From time to time, Meadowstone may send information about accommodation, special offers or business updates where you have consented or where otherwise permitted by law.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

12. Third-Party Websites

Our website may contain links to third-party websites.

Meadowstone is not responsible for the privacy practices or content of external websites.

We encourage visitors to review the privacy policies of those websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology or legal obligations.

Any updates will be published on our website with a revised date.

14. Contact Us

If you have any questions about this Privacy Policy or how Meadowstone handles personal information, please contact:

Meadowstone Holiday Home Management Ltd

Wānaka, Otago, New Zealand  

Email: hello@meadowstone.nz

Your home, thoughtfully cared for. Exceptional care, every stay.